Zhang describes Decagon as a brand-facing conversational agent integrated with existing CRM and telephony systems; engineers retain system/API responsibilities while business users can change conversation logic.This describes the company’s September 2025 approach. It does not imply every customer integration is already deployed, nor a universal personal-data profile spanning unrelated companies.TIBBIR UNIVERSE THIS IS TIBBIR How to get TIBBIR Ribbit in numbers Connected clues Account archive Bridge & contracts On-chain research Connections Community The story Reading room Network map Timeline Findings Source library Conversations People & companies Open questions Export & reuse