Zhang’s unified-concierge ambition concerns the customer’s experience with a brand, whose reservation and support teams may have separate budgets.An ambition to unify one brand’s conversations does not establish a single global app or provider controlling every consumer service.TIBBIR UNIVERSE THIS IS TIBBIR How to get TIBBIR Ribbit in numbers Connected clues Account archive Bridge & contracts On-chain research Connections Community The story Reading room Network map Timeline Findings Source library Conversations People & companies Open questions Export & reuse